Shipping/Returns/Refund Policy

Shipping Policy:

Our standard shipping timelines are as follows:

• Nationwide: 3-6 working days
• International: 7-10 working days

Please note that delivery charges may vary based on the products ordered and the chosen location and are non-refundable. We are not responsible for any additional customs or duties charges imposed by local authorities or governments (for international orders). Any such charges are the responsibility of the customer.

If you have any queries about your order, kindly reach out to us at (+92 322 9964242), and our team will prioritize addressing your concerns promptly.

Exchange/Return Policy:

Your satisfaction is paramount to us. For items in a saleable condition with the receipt and original packaging, we are happy to facilitate exchanges. Kindly note that product colors may vary due to laptop screen settings and photographic lighting. The product description on our website specifies all fabric pieces or patches included. We accept products for exchange/return only in cases of manufacturing defects, wrong sizes, or incorrect items shipped.

Exchanges for the same item incur no additional charges, subject to availability. If exchanging for a different item, any price difference will be borne by the customer.

Reach out to our customer care at +92322 9964242 within 7 days of your purchase or email us at sales@alzohaibstore.com to initiate an exchange or return.

Upon receipt of your query, our team will assess your order and offer an exchange based on item availability.

Refund Policy:

While we aim to nurture strong customer relationships, refunds are provided in exceptional circumstances. Refunds may not be applicable in cases of stock unavailability or product defects. Refunds, when applicable, will be returned to your original payment method within approximately two weeks. It may take up to two billing cycles for the refund to reflect on your credit card statement. Please note that all shipping and handling costs are non-refundable.